Salesforce, Inc. (CRM)

Salesforce, Inc. (CRM) is the global leader in customer relationship management (CRM) and the pioneer of the "Agentic Enterprise," headquartered in San Francisco, California. Led by Co-founder and CEO Marc Benioff, Salesforce’s strategic mission is to "help companies connect with their customers in a whole new way" through the power of AI, data, and CRM. The company holds a dominant industry position, maintaining over 20% of the global CRM market share, more than its top three competitors combined. Salesforce’s vision is to move beyond software into "Autonomous Intelligence," where AI agents work alongside humans to drive productivity and customer success. In late 2025, CRM stock has seen a massive valuation re-rating, with the CRM stock price driven by the launch of "Agentforce," a platform that allows enterprises to build and deploy autonomous AI agents across their sales, service, and marketing departments.

The business operations of Salesforce are anchored by its "Einstein 1 Platform," which integrates Data Cloud, Slack, and Tableau into a unified AI system. In fiscal 2025, "Data Cloud" became the company’s fastest-growing product, as enterprises realized that "there is no AI without data." A primary growth driver is the "Agentic Revolution," where Salesforce is replacing traditional SaaS seat-based pricing with a "Consumption-Based" model for AI agents, providing a new multi-billion dollar revenue stream. The 2026 strategic roadmap focuses on "Verticalized AI," with tailored solutions for healthcare, manufacturing, and the public sector that automate entire business processes. Salesforce holds a "Trust Moat," utilizing its "Einstein Trust Layer" to ensure that enterprise data is never leaked to external LLMs. With over 150,000 customers and a 90% retention rate among Fortune 500 companies, the company has built a "System of Record" that is nearly impossible to replace. For investors, CRM stock is the premier play on the "Intelligence Layer" of the modern corporation, offering exposure to the next decade of enterprise productivity gains.

Salesforce, Inc. (CRM) is listed on the New York Stock Exchange (NYSE). For investors researching CRM stock, the "cRPO" (Current Remaining Performance Obligation) and "Operating Margin Expansion" (reaching 34% in 2025) are the key metrics to watch. The CRM stock price is sensitive to enterprise software spending cycles, but its transition to a high-margin, cash-flow-rich business has de-risked the investment thesis. For those tracking CRM stock, the company’s 2025 "Dreamforce" event marked its definitive shift from a "Software-as-a-Service" company to an "Agentic Intelligence" company.